Overview

Our aim is to provide all our guests with a safe, peaceful and enjoyable holiday. We therefore ask that you read the following terms and conditions carefully to ensure that your stay with us will meet your needs and expectations.

Any persons in breach of these ‘Terms and Conditions’ or who behave in such a manner to cause offence to other guests and staff members may be asked to vacate the Park together with all members of their party.

No refund of fees paid will be given and we will not be liable for any extra costs incurred by you.

The Park owners reserve the right to change or modify these rules at any time without giving prior notice.

Index

01: Bookings
02: Contract
03: The Price of the Holiday
04: Cancellation
05: Pitch Requests
06: Multiple Pitch Requests
07: Pitches
08: Arrival and Departure Times
09: Holiday Behaviour and Standards
10: Health and Safety
11: Smoking
12: Dogs
13: Chemical Toilet Emptying
14: Day Visitors
15: Other
16: Complaints

1: Bookings

We cater for families and couples only.

There is a maximum of six family members per pitch (including infants). Please note that only a maximum of 3 pitches can be made per booking. All extras including joining party members (not to exceed maximum pitch occupancy as stated above), must be paid for before arrival. Extra’s will be permitted at or after the time of check in at the discretion of the wardens.

Extras are considered part of the booking and therefore we regret that no refunds will be given.

We reserve the right to refuse any booking – our decision is final.

 Bookings can be made in the following ways:

• Using our secure online booking system (Camp Manager)
• By telephone on +44 (0) 1865 300239 using a debit/credit card.

The person making the booking must be a staying member on the pitch for the duration of the holiday and be over 18 years of age (at the time of booking) and must undertake responsibility for all members on the booking.

No third-party bookings will be accepted.

You can book to arrive on any day for up to 28 nights.

2: Contract

By making a booking you are entering into a contract with Lincoln Farm Park Partnership, High Street, Standlake, Witney, OX29 7RH.

A contract exists as soon as we have issued our confirmation form.

The contract is strictly non-transferable.

The terms contained in this contract do not affect your statutory rights.

Once the booking has been made a confirmation email will be automatically be sent to you, please check your confirmation email and contact us within 24 hours if any information is incorrect.

3: The Price of the Holiday

The prices listed include VAT. Once you have made your booking and paid the non-refundable deposit – 25% of the full balance or £25 deposit per week (whichever is the greater) of your stay, the remaining balance must be paid at least 28 days before the start of the holiday.

Email reminders will be sent out to you.

Only one discount or special offer can be applied per booking. Once you have made a booking any offers that may subsequently become available cannot be applied to an existing booking. No refunds can be given if you choose to depart prior to the end of your booked stay.

4: Cancellation

You may cancel your holiday and the cancellation will be effective on the date it is received by us in writing or by email.

 However please note:

• The deposit paid at the time of booking (see section 3 above), is non-refundable in all circumstances.
• The full cost of your stay becomes non-refundable 14 days prior to the start of your holiday.
• Where full payment has been made at time of booking the above will also apply.

Holiday cancellation insurance is the responsibility of the customer.

In the unlikely event that we are unable to provide you with your booked holiday and need to cancel your booking before the holiday is due to start, you are entitled to a full refund.

We cannot be held responsible for any other costs that you may incur because of this.

5: Pitch Requests

Requests for specific pitches are subject to availability.

Every attempt will be made to allocate guests to the pitch of their choice but this cannot be guaranteed.

6: Multiple Pitch Requests

We fully understand that some couples and families like to come camping together and we will do our best to pitch together.

Please note that only a maximum of 3 pitches can be made per booking.

7: Pitches

It is your responsibility to ensure that the correct size unit has been stipulated at the time of booking.
(maximum unit size is 9m and tent size 9m x 4m including guy ropes).

Caravan’s must reverse onto the pitch and awnings must remain on the gravel.

Please note that all our tent pitches are now gravel based so tents must be pitched on the gravel.

Only one unit per pitch is permitted (tents cannot be substituted for an awning).

Should you subsequently alter your requirements we cannot guarantee to provide you with an appropriately sized pitch.

Pup tents (maximum size 2x2m) are permitted at our discretion.

We regret that gazebos and event shelters are not accepted at Lincoln Farm Park.

All guy ropes must be sited on your pitch only.

Only one electrical feed per pitch can be plugged into the electrical supply. Additional feeds / adaptors or splitter plugs are not permitted.

Electric vehicles must not be charged from your pitch.

Your pitch number, pitching instructions and directions to it will be confirmed on arrival.

Any guest on the wrong pitch may be required to move.

Only one car per booking is allowed and must be parked within the parameters of the pitch (second cars will need to be parked in our car park for which a fee is payable and a permit required from reception).

8: Arrival and Departure Times

Pitches are available from 1pm and we ask that you do not arrive before this time unless specifically agreed in advance.

Please advise us if you are likely to arrive later than 7.30pm (Tents 6.30pm) you will not be permitted on to the park after this time and we suggest that you make alternative accommodation arrangements and you will be able to check-in from 9am the next day).

We ask that no tents or awnings are erected after 6.30pm

Pitches must be vacated by 11am on the day of your departure.

9: Holiday Behaviour and Standards

By making a booking with us you have entered into a contract in which you undertake, on behalf of yourself, the people in your party (including children), and any visitors to adopt the following standards of behaviour:

• Not to create any undue noise or disturbance to fellow guests at any time. Radios and TVs must always be kept on a low volume. A noise curfew is in operation between 10:30pm and 7am).
• To act in a courteous and considerate manner towards us, our staff and guests
• To supervise children at all times.

You further agree that you will not:

• Commit any criminal offence at the park or undertake any criminal activity.
• Commit any acts of vandalism or nuisance.
• Keep or carry any firearm or any other weapon at the park.
• Use any unlawful drugs.
• Carry on any trade or business while on the park.

10: Health and Safety

We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:

• The speed limit on the park is 5mph including bicycles. Bicycles must be ridden with care and consideration on the park and it is requested that children wear bike helmets.
• The park barriers are locked between 11pm to 7:00am and we ask that you do not drive around the site after 10.30pm.
• No recreational or remote-control vehicles can be used on the park, this includes scooters, motorised scooters, go karts, drift karts, skate boards and roller blades.
• No hosepipes or jet washers are to be used to clean caravans or motorhomes or cars.
• The lighting of fires, fire pits, chimneys, wood burners, Chinese lanterns etc is strictly prohibited.
• Any fires will be extinguished. All barbecues (charcoal or gas only) must be raised off the grass (blocks are available for use with disposable barbecues) and must be fully extinguished after cooking (and no later than 10pm).
• All items of equipment brought onto the Park must be maintained to proper safety standards and hold appropriate insurance, including third party cover.

Persons using Lincoln Farm Park and its facilities do so entirely at their own risk and we do not accept liability for the loss or damage to persons or property beyond our control.

11: Smoking

Smoking (including e-cigarettes for vaping) is strictly prohibited in all buildings and the play area. We ask guests to refrain from smoking in doorways or outside windows which may cause distress to your fellow campers.

12: Dogs

A maximum of three well-behaved dogs are allowed per pitch.

If you bring your dog with you when you stay with us, we ask that you:

• Always keep your dog on a short lead (max. 2 metres) on the park.
• Clean up any fouling.
• Animals must not be left unattended while on site.
• No banned breeds or XL bullies are welcome at Lincoln Farm Park.

For health and safety reasons and for the comfort of other park guests we do not allow dogs in the children’s play area, any part of the amenities building, the games room or the reception/shop.

Please make use of the tether rings.

13: Chemical Toilet Emptying

All chemical toilets must be emptied at the designated points only.

Only environmentally friendly biodegradable liquids are permitted.

14: Day Visitors

Day visitors must be pre-arranged with reception prior to arrival.

Only one vehicle per pitch will be permitted at any one time. All visitors must report to reception on arrival with their car registration number to obtain a parking permit. A charge of £5.00 is payable.

Parking for visitors is in the designated car park only and we regret that due to limited space visitors will be required to take their vehicle with them at all times when leaving the park.

Day visitors are welcome to use the leisure facilities at the parks discretion of the wardens.

As a matter of courtesy to other park guests we ask that all day visitors vacate the park no later than 8pm.

Visitors are advised that dogs cannot be left unattended in cars at any time (please do not bring your dog if it cannot accompany you on your visit). Section 12 (above) applies.

Day visitors must adhere to the park rules as set out in the ‘Terms & Conditions’ at all times and we will not tolerate any rudeness or aggression from day visitors.

15: Other

Please notify reception if you have requested the assistance of a breakdown vehicle (no breakdown vehicles on site after 9pm).

We do not allow lorries, lorry conversions or other commercial vehicles on the park; this includes towing vehicles.

The use of generators is not permitted.

Cutting or damaging trees and shrubs and other vegetation is strictly prohibited, and the natural conditions are not to be disturbed. This includes tying ropes, guy lines, washing lines to, or driving nails into trees and shrubs.

Some facilities may be reduced or curtailed according to the season – please check at the time of booking if you are in any doubt to avoid disappointment.

Please ensure the safety and security of your belongings during adverse weather conditions as the park cannot be held responsible for any damage caused.

We cannot accept liability for facilities or amenities becoming unavailable due to circumstances beyond our control. Our guests comfort and safety are paramount and we will always endeavour to have facilities available for use again as soon as possible.

16: Complaints

If you have a complaint during your holiday please raise it with a member of staff immediately and we will do our bet to find a resolution.